TelagentPrivacy policy
1. Who processes the data
|UNl0R & Al s. r. o., Company ID (IČO) 45991961, VAT ID SK2023164891, Námestie Slobody 2357/33A, 083 01 Sabinov, Slovakia, registered in the Commercial Register of the District Court Prešov, section Sro, file no. 23885/P, trading as Telagent ("we"). Contact: info@telagent.sk or our registered address. We have not appointed a data protection officer, as we are not required to.
2. Two roles: controller and processor
As a controller we process the data of our customers and prospective customers (contact form, contract, invoices). As a processor we process the data of people who call the number of one of our client companies. The client company is the controller of that data; we process it only on its instructions and under a data processing agreement under Article 28 GDPR.
3. What, why and for how long
| When | Data and purpose | Legal basis and retention |
|---|---|---|
| Contact form | name, company, email, phone, message; so we can reply to you | Art. 6(1)(b), or (f); 2 years from the last message |
| Contract and payment | company, Company ID, VAT ID, registered address, contact person, email, payment details; contract and accounting documents | (b) and (c); accounting documents 10 years as required by law |
| Call to a client's number (processor) | caller's number, time and length of the call, transcript, summary and message; so the client receives the message and can respond | on the client's instructions; transcript and summary 90 days, then deleted |
| Website traffic | page, time, device, browser, country, no cookies; so the website works | (f); aggregated only |
At the start of each call Telagent tells the caller they are speaking to an AI assistant. We don't record calls as audio; we keep only a text transcript. We don't use call data to train models or for our own marketing, and we don't sell it.
4. Who we share data with
| Recipient | Purpose, location |
|---|---|
| OpenAI, L.L.C. and OpenAI Ireland Ltd | speech recognition and voice during the call, summary; USA, standard contractual clauses, no training on API data |
| DIDWW Ireland Limited | phone number and call transmission; EU |
| Railway Corporation | server and database; USA, standard contractual clauses |
| WebSupport s. r. o., Bratislava | email with summaries and replies; Slovakia |
| Stripe Payments Europe, Ltd. | payments; EU, transfers to the USA under standard contractual clauses |
| accountant, tax office and other authorities | only to the extent required by law; Slovakia |
Transfers outside the EEA are covered by standard contractual clauses (Art. 46(2)(c) GDPR) or an adequacy decision; we'll send you a copy on request.
5. Your rights
You have the right of access, rectification, erasure, restriction and portability, and the right to object to processing based on legitimate interest. We'll respond within 1 month. If you called the number of one of our client companies, please contact that company first; we'll help it. You can lodge a complaint with the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava.
6. Automated decision making and changes
We don't carry out automated decision making with legal effect or profiling; Telagent only answers and takes messages, it doesn't make decisions about callers. The current version is always on this page. See also: terms and conditions.