TelagentTerms and conditions
1. Who and for whom
The Telagent service is provided by |UNl0R & Al s. r. o., Company ID (IČO) 45991961, VAT ID SK2023164891, Námestie Slobody 2357/33A, 083 01 Sabinov, Slovakia, registered in the Commercial Register of the District Court Prešov, section Sro, file no. 23885/P ("we"). The service is for businesses and legal entities only ("client"), not for consumers.
2. The service
Telagent is a phone assistant powered by artificial intelligence. It receives calls on an assigned number, answers based on the client's information, takes messages, transfers calls on request to numbers chosen by the client and sends call summaries by email. Telagent introduces itself to callers as an AI assistant.
Answers are based on the information provided by the client. The client is responsible for its accuracy and for keeping it up to date. AI may occasionally misunderstand; Telagent must therefore not perform binding legal acts on the client's behalf (contracts, prices beyond the provided information, diagnoses).
3. Prices and payment
The price list on telagent.sk valid on the day of the order applies. Prices exclude VAT. The flat fee is paid monthly in advance; extra minutes and setup are invoiced with payment due within 14 days. Calls are billed per second and unused minutes don't roll over. We may change the price per minute with 30 days' notice if our supplier's price changes; the client may then terminate the contract without penalty.
4. Conclusion of the contract, launch and termination
The contract is concluded when we confirm the order by email or when the setup fee is paid. We usually prepare the launch within 5 working days after receiving the client's information. The contract is for an indefinite period; the client may terminate it at any time, effective the last day of the month, and we may terminate it with 1 month's notice. If payment is more than 14 days overdue, we may suspend the service; calls are then routed to a number chosen by the client.
5. Availability and liability
We run the service around the clock but can't guarantee it will be free of outages, as it depends on operators and suppliers. In the event of an outage, calls are forwarded to the client's backup number if one has been provided. We are liable for damage caused intentionally or through gross negligence; otherwise our liability is limited to the fees paid for the last 3 months. We are not liable for lost profit.
6. Personal data
We process callers' data as the client's processor under Article 28 GDPR; the data processing agreement is part of the order. Details are in our privacy policy.
7. Final provisions
These terms are governed by the law of the Slovak Republic, in particular the Commercial Code. Disputes are settled by the competent court of the Slovak Republic. The current version is always on this page; we will notify clients of any change by email at least 14 days in advance.